Support

Snagsis syncs in the background whenever the app is open and you have a connection. Changes normally appear within a few seconds. If they don’t, pull down to refresh on any list — that forces a sync immediately.

If something still hasn’t arrived after a refresh, both devices need to be signed in and online, and the person making the change needs to be a member of that project. Write to us with the project name and we’ll look into it.

Photos upload separately from the snag itself, so the text can arrive before the image. A photo taken offline uploads the next time that device has a connection — the person who took it needs to open the app for it to send.

If a photo stays pending for more than a few minutes with both devices online, send us the snag description and we’ll investigate.

Open the Teams tab and tap Add. Enter their name and phone number and share the invite link with them. They install Snagsis, sign in with that number, and land in your project.

Team members can create and edit snags, place pins and manage rooms in the projects they’re assigned to. Only the workspace owner can add or remove people, create projects, or upload floor plans.

Floor plans and plan pinning are part of the Crew plan and above. You can see which plan you’re on in Profile. Everything else — unlimited snags, AI detection, PDF reports, voice notes — works on any paid plan.

Subscriptions are billed through your Apple ID. To change or cancel, open the iPhone Settings app, tap your name, then Subscriptions, and choose Snagsis. Cancelling keeps your plan active until the end of the period you’ve paid for.

Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com. If something went wrong on our side, write to us first and we’ll help.

Open Profile and choose Delete Account. This permanently deletes your account and the workspaces you own, with everything in them. In workspaces other people own, your name on the records you leave behind is replaced with “a former member”. It can’t be undone.

If you can’t use the app, email hello@snagsis.com from the address or number on your account. We reply within 2 business days and delete it for you.

Your projects and photos are stored on Snagsis’s servers and on the devices you use. Only you and the people you invite to a project can see its contents — team members see the projects they’re assigned to, and vendors see only the snags assigned to them.

Snag photos are sent to an AI service for defect detection when you use AI capture. Full detail is in our Privacy Policy.

Sign-in uses a one-time code sent to your phone. If you no longer have that number, email us from the address associated with your account and we’ll help you recover access.